Privacy Policy

Introduction

Coyotes and Candles ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book a service with us.

Information We Collect

Personal Information

When you book a service or contact us, we may collect:

• Name and email address
• Payment information (processed securely through Stripe — we never see or store your card details)
• Booking details (date, time, service type, session notes)
• Any information you voluntarily share in messages or session notes

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• IP address
• Pages visited and time spent on pages
• Referring website

How We Use Your Information

We use the information we collect to:

• Process and confirm your bookings
• Send booking confirmations and session reminders
• Respond to your questions and messages
• Send marketing communications (only if you opt in)
• Improve our website and services
• Prevent fraud and enhance security
• Comply with legal obligations

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Payment processors (Stripe), email services (Resend) — only as necessary to provide our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition (you would be notified)

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Rights (GDPR)

As we are based in Finland (EU), you have certain rights under GDPR:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to processing of your data

To exercise these rights, please contact us at the email address below.

Cookies

We use essential cookies necessary for the website to function. These do not require consent under GDPR as they are strictly necessary for the service you have requested.

• Authentication: Manage login sessions and keep your account secure
• Booking management: Enable core booking and session features

You can disable cookies through your browser settings, though this will prevent you from using certain features including account login and booking management.

Children's Privacy

Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

Email: [email protected]

Coyotes and Candles
Finland